Orders & Returns
Tracking your order
All orders are dispatched via a tracked service so you will be able to see whether your package has been delivered yet.
We dispatch all non-pallet orders via a next day service, so your order should be with you the day after you receive your shipping confirmation. Pallet orders will take a little longer.
We can provide you a link to track your order on request.
Back Orders
If there are any stock shortages for your order then we will notify you as soon as possible. Your items will be placed on back order and we will supply as soon as we have more stock available.
Incomplete, wrong or Damaged Orders
Incomplete or wrong orders
If you think that your order is incomplete or wrong, please check the delivery note that was included in the parcel to see what should have arrived. If your items do not match what appears on the delivery note then please contact us immediately on 01767 627022 or sales@creativecollection.co.uk
Damaged Orders
If your order has arrived with damaged items in it then you will need to contact us to let us know immediately. Contact our sales team on 01767 627022 or email sales@creativecollection.co.uk
We will need a picture of the damage to the item.
Our Returns Policy
We are committed to making sure that our customers have a great experience with us. If you order anything but are not happy with it once it arrives then we will accept the item back with a full refund. However before you start this process, please read our policy guidelines.
- We accept all returns for a full refund within 30 days of receipt.
- Items must be returned unused, in the same condition that you received them. They must be in original packaging with tags in place (where applicable) and in a saleable condition.
- Items that appear used cannot be accepted for a refund. All items are inspected upon their return.
- We regret that any postage costs incurred in delivery your order to you are not refundable, unless we are at fault.
- Items returned outside of our returns policy might not be refunded. We will always provide a reason for this, and are happy to return these items to you.
- We aim to process your refund quickly, usually within 7 working days of receipt of goods. Refunds will take a maximum of 30 days of receipt of goods returned to us.
- None of these guidelines affect your statutory rights.
